377bdt Help Center

No, according to 377bdt policy, one person may only maintain a single account. Our system can detect multiple accounts through IP address, device ID, mobile number, and banking information. If multiple accounts are found, all accounts will be suspended and winnings may be forfeited. If you have an issue with your account, contact the support team—do not open a new account.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number and you'll receive an OTP code. After verifying with the OTP, you can set a new password. The password reset link remains valid for 15 minutes. If you still face issues, contact the support team and you'll need to verify your identity.

Yes, but for security reasons you'll need to contact the support team. Log in to your account and request via support chat, providing a photo of your national ID card along with your old and new mobile numbers. Once verification is successful, your number will be updated within 24 hours. After changing your mobile number, OTP verification will be required again.

Minimum deposit is BDT 500 and maximum deposit is BDT 50,000 per transaction. VIP members have higher limits. For mobile banking, the range is BDT 500–25,000, and bank transfers have no limit. You can make up to 3 deposits per day. First deposit receives a 100% bonus.

377bdt typically processes withdrawals within 15 minutes to 2 hours. Mobile banking withdrawals are the fastest (average 30 minutes). Bank transfers may take 2–6 hours. KYC verification is required before your first withdrawal and may take up to 24 hours. Processing times may be longer on weekends or public holidays. View Withdrawal Page

The first 3 withdrawals each month are completely free. After that, a 2% fee applies per withdrawal (maximum BDT 200). VIP Gold and Platinum members can withdraw for free every time. Minimum withdrawal is BDT 1,000 and maximum is BDT 50,000 per transaction. Monthly withdrawal limit is BDT 200,000 (unlimited for VIP members).

Deposits usually reflect instantly. However, if your funds don't arrive within 15 minutes: First, save a screenshot of your transaction (showing the Transaction ID), then contact support chat and send the Transaction ID and screenshot. The support team will verify and credit your balance within 2 hours. If you sent to the wrong account number, refunds may take 5-7 days.

Wagering requirement means how many times you must bet the bonus amount before withdrawing it. 377bdt has a 3x wagering requirement. Example: if you receive a BDT 3,000 bonus, you must place bets totaling BDT 9,000 (3,000 × 3 = 9,000). Not all games count toward wagering: Slots 100%, Live Casino 50%, Sports Betting 75%. You have 30 days to complete the wagering.

Every Monday you'll receive cashback on the previous week's net loss: 5–10% (depending on your membership level). Example: if you deposited BDT 10,000 and withdrew BDT 7,000, you lost BDT 3,000, so you'll receive BDT 150–300 cashback. Cashback is added directly to your balance with no wagering requirement—you can withdraw immediately. Minimum cashback is BDT 100.

The VIP program is completely automatic. The more you play, the more points you earn and the higher your VIP level rises. Levels: Bronze (0 points), Silver (10,000), Gold (50,000), Platinum (200,000), Diamond (500,000). Earn 1 point for every BDT 100 wagered. VIP benefits: higher cashback, faster withdrawals, dedicated manager, birthday bonus, exclusive tournaments.

RTP (Return to Player) means the percentage of money players receive back on average over the long term. 377bdt's RTP: Slot games 96–98%, Live Casino 97–99%, Sports Betting 95–97%. Higher RTP means better winning chances. We only use licensed and verified game providers (Pragmatic Play, Evolution Gaming, NetEnt). Each game's RTP is shown in the game info.

Yes, most slots and crash games can be played for free in demo mode (no registration required). Live Casino and Sports Betting are real money only. In demo mode, you'll play with virtual money to understand the game rules, features, and bonus rounds. We recommend practicing in demo mode before playing with real money.

If your connection drops while playing, don't worry—your bet and winnings are completely safe. Once you reconnect, you'll automatically return to the previous game. If the connection drops during a slot spin, the result is already saved on the server and you'll see it after reconnecting. In live games, if the hand/round hasn't finished, your bet will be refunded. You can view all transactions in your game history.